Frequently Asked Questions
I need to make a return, what should I do?
We take great pride in our products and services. We want to know if you experience any issues with your LDO gear. Our commitment to you is to provide the best customer service possible, to ensure your satisfaction, please email us and we'll do our best to exceed your expectations!
Do you ship outside the United States?
Typically, we only ship within the US, but if you're a die hard Lone Duck community member, we'll do our best to get you the gear you need to show you passion for the Unspoken Bond! If you're outside the US, shoot us an email and we can find a way to ship you the products you would like!
Will you donate to our cause?
Lone Duck Outfitters is a HUGE supporter for organziations in our Community. We donate as often as possible, but please understand that we can not donate to everyone. If you have inquiries, feel free to email us and we can do our best to satisfy your needs.
My dog is having trouble with , Can you help me?
Of course we can! We started Lone Duck Outfitters to be not only a brand that represents our community, but to also be a resource for your retriever training tips. Please review our training articles and videos to see if your asnwer can be found there. If you can't find the answer, email us! Our team will be glad to help you! Don't forget, you can tag us with #askloneduck, ask your question, and we'll reply with our weekly videos!
Will you sponsor my hunting club or TV Show?
We have worked with several teams and TV shows in the past and are always open to new opportunities to work with good people. Unfortunately, we can't work with everyone so email us your information and we can discuss the sponsorship.
I've got an awesome new product idea that I think you'll love, want to talk about it?
Psh, of course we'd love to talk about it. Your ideas are your property. We will not "steal" it from you. If the product is something we would like to move forward with, we can decide how to move forward from there.
What size collar should I buy for my gun dog?
Our collars range from 14 inches to 26 inches. Click here to view our sizing chart. We recommend you choose one size up if you're nervous it won't be the right size. You can always trim the excess leather to ensure a perfect fit!
I read through all your FAQs and you missed mine!
Whoops, sorry! Please email us any questions or feel free to call us during normal business hours. We'll be glad to help you out!